سياسة الاستبدال والإسترجاع

Narciss Point Store Return and Exchange Policy 1. Conditions for exchange and return The customer has the right to request an exchange or return within seven "7" days from the date of receipt of the order, provided that the product is in its original condition, unopened, and unused. The product must be returned with all accessories, original packaging, and the original invoice or order number. 2. Cases where the customer bears the shipping costs If the reason for the return or exchange is due to the customer (for example: change of mind, incorrect choice, color or model not suitable), the customer bears the shipping fees for both ways. In cases of promotions or free shipping, the customer also bears the shipping costs when wishing to exchange or return the product. 3. Cases where the store bears the shipping costs In case of a mistake from the store or the order arriving incorrectly or damaged, the store bears all shipping costs. The store must be notified within 24 hours of receiving the order if there is damage or an error in the shipment, with a photo proving the condition. 4. Products that are non-returnable or non-exchangeable Products that have been opened or used are not accepted for return or exchange. Some categories such as: opened perfumes, health or beauty products that cannot be resold for health reasons, are not accepted for return after receipt and change. If the product contains a user-specific seal or the original packaging is removed, the right to return or exchange is voided. 5. How to request a return or exchange The customer must contact customer service via email or the phone number provided on the website to submit a return or exchange request. After approval, the customer sends the product to the store address or the approved shipping center, attaching the shipping slip or order number. Once the store receives, inspects, and verifies the product complies with the conditions, the return or exchange process will be completed within 3-7 working days. 6. Refund The amount is refunded via the original payment method (credit card, electronic wallet, or others) in case of a full return. If payment was made in cash or upon delivery, the refund can be credited as store credit or transferred to the customer’s account, at the store’s discretion. 7. Changes to the return policy Narciss Point store reserves the right to modify or update this policy at any time, and the latest versions will automatically apply from the date of publication on the website. Customers are advised to review this page before making any return or exchange. How to request an exchange or return: Log into your account and go to the orders list. Select the order you want to return. Print the shipping label ("waybill"). Hand over the shipment for return. If you need assistance or have inquiries, you can contact us: Customer service Call or WhatsApp: